Our team
The people behind the work
Leadership, department heads and the team leads who own the day-to-day numbers across the delivery centre.
On the record
- agents hired1,000+
- campaign types7
- years operating15+
Leadership
Who sets the direction
The executive team accountable for delivery, commercial performance and client relationships.
Owns commercial strategy, client relationships and the standard the business is held to.
Accountable for everything that happens on the floor — rosters, delivery, and the numbers behind every live programme.
Runs scoring and calibration independently of any sales target, so quality means the same thing to us and to you.
Your named contact through onboarding and beyond, responsible for reporting, reviews and escalation.
Departments
Who runs the floor
Every function that has to work for a campaign to hold its numbers.
Team leads who own daily performance on each account — attendance, pacing, contact rates and the coaching that follows.
Scores sampled interactions every week against the rubric you approved, and sits in the calibration session with your team.
Sources agents against your profile and certifies them on your product and compliance rules before they take live volume.
Forecasts volume and builds rosters so coverage holds through peaks, holidays and the overnight shift.
Maintains suppression lists, disclosure scripting and retention schedules, and investigates anything escalated.
Keeps the shared dashboard accurate and current, so both sides argue about decisions rather than about figures.
Runs the dialler, CRM integrations and connectivity redundancy that keep a floor working when something fails.
Looks after progression, wellbeing and retention — the reason quality still holds in month six.
Recognition
Our greatest achievements
Internal awards for the teams and individuals who set the standard on the floor.
| Award | Category | Year |
|---|---|---|
| Programme Quality Standard | Internal QA benchmark held | 2024 |
| Client Retention | Majority of accounts past year two | 2024 |
| Agent Certification | Every agent scenario-certified before live volume | 2023 |
| Zero Data Incidents | No reportable client-data incident to date | 2023 |
| Coverage Milestone | Round-the-clock roster established | 2022 |
| Calibration Programme | Weekly joint scoring adopted across accounts | 2021 |
Next step
Want to work with us?
We hire regularly across support, sales, verification, quality assurance and administration.