About us
Crafting futures, building successful careers
Calls Hub Solutions is a leading business process outsourcing company specialising in Medicare, Final Expense, Inbound, MVA, Transcription, Debt Settlement and Mortgage campaigns.
On the record
- years in operation15+
- agents hired1,000+
- campaign types7
- coverage24/7
Our story
Fifteen years of excellence in outsourcing
Founded in 2017, Calls Hub Solutions BPO is a premier outsourcing company offering world-class customer support and back-office solutions. With two fully operational centres we keep delivery steady and create real career opportunities.
Our focus on innovation, efficiency and excellence lets clients grow without carrying the hiring risk, and lets our people build a stable, long-term career. We are empowering growth, fostering success and supporting careers — on both sides of the engagement.
Our Mission
Empower businesses through reliable outsourcing solutions and measurable growth.
Our Vision
Become one of the world's most trusted outsourcing and contact centre operators.
Milestones
How we got here
From a single verification team to a floor running seven campaign types.
Calls Hub Solutions opens
A small verification team takes on its first US client, handling qualification for a single insurance programme.
Outbound acquisition added
The offering widens from verification into full campaign delivery, with a dedicated quality function created alongside it.
Round-the-clock coverage
Rosters extend to cover every US time zone, and remote-capable infrastructure is built out to keep programmes running without interruption.
Joint calibration introduced
Weekly scoring sessions with clients become standard practice, ending the argument about what a qualified record actually is.
Denver presence established
A US office opens to sit closer to clients commercially, with delivery and account management running as one team.
Seven campaign types
Medicare, Final Expense, Inbound, MVA, Transcription, Debt Settlement and Mortgage now run as connected campaign lines under one delivery standard.
What we hold to
Seven standards, non-negotiable
These are the things we will not trade away for a quarter's numbers.
Read our valuesStraight Reporting
We publish the bad weeks with the good ones. An outsourcer who only ever reports success is managing your perception, not your programme.
Outcomes Over Activity
Dials and talk time are inputs, not achievements. We are measured on qualified outcomes you can bill against.
People Before Headcount
Agents are trained, coached and kept. Low attrition is why quality holds through month six, and it is earned deliberately.
Compliance Without Exception
Consent, disclosure and do-not-call rules are operating limits, not guidelines. No target justifies crossing them.
Nothing Hidden
Recordings, scoring and raw dispositions are open to you. If you cannot audit it, you cannot trust it.
Your Brand Is Borrowed
Every agent speaks as you. We behave like the reputation on the line is ours, because to the customer it is.
Steady Improvement
Small corrections applied every week beat quarterly reinventions. We would rather compound than relaunch.
Recognition
Our greatest achievements
Internal awards given to the teams and individuals who set the standard.
| Award | Category | Year |
|---|---|---|
| Programme Quality Standard | Internal QA benchmark held | 2024 |
| Client Retention | Majority of accounts past year two | 2024 |
| Agent Certification | Every agent scenario-certified before live volume | 2023 |
| Zero Data Incidents | No reportable client-data incident to date | 2023 |
| Coverage Milestone | Round-the-clock roster established | 2022 |
| Calibration Programme | Weekly joint scoring adopted across accounts | 2021 |
The people
Who runs the floor
Leadership, department heads and the team leads who own the day-to-day numbers.
Meet the team
Team leads who own daily performance on each account — attendance, pacing, contact rates and the coaching that follows.
Scores sampled interactions every week against the rubric you approved, and sits in the calibration session with your team.
Sources agents against your profile and certifies them on your product and compliance rules before they take live volume.
Forecasts volume and builds rosters so coverage holds through peaks, holidays and the overnight shift.
Next step
Ready to see what we would do for you?
Tell us what you are trying to grow. We come back with a scoped programme, a timeline and a number.