Service 04 — Fast, careful accident intake
MVA
MVA intake is time-critical and the caller is often shaken, in pain, or both. Claimants call several firms, and the one that answers properly and treats them like a person usually keeps the case. We take the facts that matter and move qualified claimants forward without making them repeat the story.
What is included
Capabilities
Motor vehicle accident intake and claimant qualification for personal injury firms — answered around the clock.
Round-the-Clock Intake
Night and weekend calls answered rather than lost to voicemail.Case Screening
Date, fault, injury and existing representation checked against your acceptance criteria.Retainer Follow-Up
Chased until the document is signed or formally declined.Direct System Entry
Written straight into your case management platform.Distress Handling
Agents trained for callers who are injured or upset.What you should expect
Outcomes we are measured on
- Cases captured instead of lost after hours
- Only claimants who meet your criteria referred
- Retainers followed to a definite answer
Speed of answer is agreed in the programme definition and reported daily — in this vertical it is usually the single number that decides whether you keep the case.
We qualify, refer and chase to signature. The legal conversation stays with your firm.
Whatever you accept — the criteria are written down before launch and enforced by QA.
Keep exploring
Other service lines
Medicare
Medicare campaigns run end to end — sourcing interest, confirming eligibility and…
02Final Expense
Respectful qualification for an unhurried decision — age, health banding and genuine…
03Inbound
Fully managed inbound support — customer service, order handling and issue resolution…
05Transcription
Audio and video transcription run to an agreed accuracy threshold and turnaround, with…
Next step
Let’s build the pipeline together
Tell us what you are trying to grow. We come back with a scoped programme, a timeline and a number — not a brochure.