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The most common questions
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Our team will answer anything not covered here, usually the same working day.
Contact usWe run outsourced contact centre campaigns for US businesses — Medicare, Final Expense, Inbound, MVA, Transcription, Debt Settlement and Mortgage — with 200+ trained agents and 8+ years in the BPO industry. In practice that means a trained team working your accounts to a standard you define and can audit.
Insurance, legal intake, healthcare administration, financial services, home services, technology and professional services. Each has its own compliance boundaries, and the programme is designed around them rather than adapted afterwards.
Two to three weeks for a standard programme — roughly one week for discovery and programme definition, one for recruitment and training, then a pilot cohort on live volume. Heavily regulated or systems-heavy programmes take longer, and we say so up front.
Send a short brief through the contact form or call the number in the header. The first conversation is a scoping call with no obligation — you should come away with a view on whether this is worth doing, including if the answer is no.
Qualification criteria are agreed in writing before launch and enforced by a QA function that has no sales target. Rejected records come back with a reason attached so the source gets corrected, and you can pull the recording for any record you want to check.
Yes. We work inside your CRM, dialler or helpdesk so your team sees records in the place they already look. Where you have no platform, we can provide one and hand data across in your format.
Up in weeks, because we hold a standing recruitment pipeline and a trained bench. Reductions follow the notice period in your agreement, which we keep short enough to be fair to both sides.
You hear it from us, early, with the cause and the correction. There is a named escalation contact on both sides from day one, and complaints are closed with a written outcome rather than a verbal reassurance.
A shared dashboard refreshed daily covering contact rates, conversion, quality scores, disposition mix and rejections — with call recordings available on request. Both sides read the same numbers, so reviews are about what to do next rather than whose figures are correct.
Either a dedicated-seat model, where you pay for a team at an agreed monthly rate, or per accepted outcome where the deliverable is clean enough to define. Which fits depends on how predictable your volume is; we will recommend one and explain the trade-off.
Data is collected for a stated purpose, kept to an agreed retention schedule and never reused across programmes. Access is limited to the agents and supervisors on your account, and the floor operates a clean-desk rule with no personal devices at agent positions.
Yes. An NDA can be in place before discovery starts, and data-processing terms are agreed as part of the contract rather than left to be sorted out later.
Not for entry-level seats. Customer service and verification roles are open to first-time applicants — training is paid and starts from the beginning. Closing, quality and supervisory roles do expect a track record.
Day, evening and overnight rosters covering US business hours. Late shifts carry premium rates and transport home, and rosters are published far enough ahead that you can plan around them.
Around two weeks covering product, systems and compliance, and it is paid from day one with nothing deducted later. You finish with a live scenario assessment before taking real calls.
Yes, and the criteria are written down. Team lead, quality and workforce roles are filled internally first wherever there is a credible candidate, and progression follows demonstrated performance rather than time served.
Through the Apply Now page. You will get a response either way — every applicant hears back, including the ones we cannot take.
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Let’s build the pipeline together
Tell us what you are trying to grow. We come back with a scoped programme, a timeline and a number — not a brochure.